Signal Mountain Middle High School


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ManageBac Frequently Asked Questions

What is my password?
To retrieve your password, navigate to the Login Screen and click on the "Forgot your Password" link.  You will need to enter the email address that ManageBac has on record.  Once you submit, ManageBac will send an email to the given email account with a link to reset the password.

What email address is being used for ManageBac?
If a student doesn't know which email address is being used for ManageBac, they simply need to ask their teacher who can look it up for them.  If a change of email is required, the child's teacher should email Mr. Raynolds with the new email address.

How do I get a parent account to keep up with my student's work?
We are working on doing a bulk update of parent accounts based on the email addresses submitted at Registration.  This should be done within the month.

I need help to do ______ on ManageBac
ManageBac provides a large number of tutorials, explaining how to do anything you could want to do on the website.  To access the help, click on the "Help and Support" icon on the top right (for those with narrow screens - the icon looks like a circular life preserver).  On the Help page, you can simply type in what you are trying to do and ManageBac will show you a help document on your troubled task.

In addition, the school is working on tutorial videos specifically geared toward SMMHS on ManageBac.  These should be coming soon...stay tuned!

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